A message to SmartNews readers on the coronavirus outbreak
As our company responds to the rapidly evolving COVID-19 situation, the health and safety of our community of users, partners, and employees is our top priority. SmartNews has a mission to deliver you the world’s quality information, and we’re especially committed to that now, when you need us most.
Here’s what we’re doing right now:
We are committed to quality information
Information about COVID-19 is constantly evolving. To help keep our readers informed, we are tracking the official CDC numbers, provided via Johns Hopkins University, at the top of the SmartNews Coronavirus tab (located next to the Top channel), and are working on additional ways to highlight official updates and notices from local and federal authorities.
As always, the articles displayed in SmartNews, including on the Coronavirus tab, reflect the most recent developments from trusted, vetted sources. Given the rapidly changing nature of COVID-19 information, we are working around the clock to maintain our high standards of quality and continue to combat misinformation.
Every day, we use technology to analyze millions of stories to find you the news that matters, while our dedicated team of news professionals works around the clock to maintain the level of quality you’ve come to expect from SmartNews. We want to ensure that the content in SmartNews is informative and dependable as you and your family navigate through, and seek to understand, this difficult time.
We are committed to delivering the news
With offices and operations around the world, SmartNews employees are well-equipped to work virtually without compromising our ability to deliver trustworthy news on a timely, reliable basis. Our experience in working with globally distributed teams means that our operations will continue with minimal disruption during these unprecedented times.
We are committed to you
With fast-moving news cycles and a surge in demand for reliable information, we are also deploying additional resources to our customer support efforts.
As always, we encourage you to reach out to us via the SmartNews Help Center, located in your SmartNews app settings, with any feedback or concerns. You can also email us at firstname.lastname@example.org. We are committed to doing our part to keep you informed, and we welcome your thoughts.